For shops that fix things
Run your shop your way. Say what you need, and it gets built.
You built a business that works. Somewhere along the way you had to stuff it into software that was never built for it. Bedrock builds the system your shop would have designed for itself, out of what you and your people already know, runs it in Canada, and hands you the keys.
Invoices for finished jobs went to QuickBooks at 5:00. Nothing typed twice.
Sound familiar?
Most shops we talk to have found a way to make things work. It just costs attention that belongs with customers.
- The dispatcher keeps a spreadsheet beside the scheduling app, because the app cannot see what is actually on the truck.
- Every invoice gets typed twice. Once in the job software, once in QuickBooks.
- A permit lapses, and the first person to notice is the inspector.
- The tender asks where your customer data is stored. The honest answer is a data centre in Virginia.
- You asked for one extra field on the work order. The answer was a support ticket and a spot on someone's roadmap.
- Three tools, three logins, and the real picture of the business lives in your head.
Why the big platforms feel the way they do
The big field service platforms are big because they have to be. To sell to every trade in every country, they build a feature for everyone. Every one of those features that is not yours is something you scroll past, train people around, or pay for anyway. Settings menus are what a product looks like when it is trying to fit thousands of companies at once.
That is not a flaw in those products. It is the shape of their business. It is just not the shape of yours.
Bedrock starts from the other end. We start with your shop, and we build exactly what it needs. Nothing to work around. Nothing to explain to a new hire that "we don't use." When the way you work changes, the software changes with it.
If a house cost a dollar
If a house cost a dollar and went up overnight, would you spend a year on blueprints? Or build one, live in it for a week, and fix what bugged you?
Software used to be the expensive kind of thing. You planned it for months, paid for it once, and then lived with it, because changing it cost as much as building it. That is why it felt like a boat anchor.
It is not that kind of thing anymore. You and your people describe how the shop runs, and the system gets made. Tell us what went wrong today, and we work out how to keep it from happening again. Getting something wrong costs you a conversation, not a season. When your business changes, so does the software.
The heavy lifting is done by Augure, AI built here in Canada, and a person checks every piece before it reaches you.
What would you build, if building were easy?
The best thing about your company is you and your people, in front of customers, doing the work the way you have always done it. That is what built the business. Every hour the software gives back goes there.
When the software is yours, the question stops being "what does it do?" and becomes "what do we want it to do?" A few things owners have asked for:
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Quote from the truck.
A tech writes the quote on site. The customer approves it on their phone. The job lands on the schedule with the parts list already attached.
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Know which jobs made money.
See margin by job, by tech, by customer, this month, without exporting anything to a spreadsheet.
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Answer the data question with one word.
When the municipal tender asks where customer data lives, the answer is "Canada." Every byte, always.
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Let customers help themselves.
A customer logs in, sees their service history and their next maintenance date, and books the visit. Your people get that time back for the customers in front of them.
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Track what your trade actually requires.
Permits, inspections, certifications, PM schedules, right on the work order where your people already look. Not in a binder.
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Stop typing things twice.
Invoices, payments, and customers flow to QuickBooks Online the way your bookkeeper set it up, not the way a generic sync guesses.
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Add the thing you have always wished it did.
Describe it in plain language. It gets built, reviewed by a person, and added to your system. Not bolted on beside it.
Start with what you need this month. Add the rest when you are ready. It is all one system, so nothing has to be migrated later.
How it works
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1
You describe your business
How you run jobs, who does what, which tools you use today. Plain language, no forms.
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2
We build it
Your records, your workflows, your integrations. Built around how your shop works.
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3
A person reviews it
Nothing goes live until someone has tested it against your description.
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4
It goes live, in Canada
It runs on computers in Canada. We watch it and keep it running.
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5
It grows with you
When you need something new, say so. It becomes part of the same system.
It is yours
You get the source code. You can export your data whenever you want. If you ever leave, you leave with your system and your records, not an export file and a countdown. Your business should not be renting the thing it runs on.
- No training weekend
- It works the way your shop already works.
- A person you can call
- Not a ticket queue. Someone who knows your setup.
- Leave with everything
- Your data, your system, your records.
Who this is for
Field service businesses with 8 to 40 staff who keep their books in QuickBooks Online. Electrical, HVAC, plumbing, equipment maintenance, fire protection, and trades like them.
If you are a bookkeeper or QuickBooks ProAdvisor and your clients are wrestling their software, we would like to hear from you.
Tell us about your shop
Send an email. Tell us what you do and what gets in the way. We will tell you plainly whether Bedrock is a fit.